This project applies a lens of hospitality to the experiences of temporary migrants who deliver food by bicycle in Australia’s “gig” economy. We collected data using an ethnographic approach including face-to-face & digital participant-observation, shadowing workers by bicycle and car, and semi-structured interviews. This report offers a toolkit for stakeholders (including workers, restaurants, customers, platforms, and policymakers) to improve food delivery.
Tyler Riordan, Richard N.S. Robinson and Gerhard Hoffstaedter (The University of Queensland).